3 Replies Latest reply on Sep 27, 2012 5:11 AM by jplung

    Deleting Unmanaged devices

    Apprentice

      Hi,

       

       

      I would like to clear all my Unmanaged devices from the console. I tried deleting them, but they appear again.Also, they appear when on the queries.

       

      Is there any fix for this?

       

      Dinesh

        • 1. Re: Deleting Unmanaged devices
          Frank Wils ITSMMVPGroup

          Hi,

           

          Just to be clear, they appear again without scanning for unmanaged devices again? Than this sounds like a bug. In your queries you will also see devices that are in Pending Unmanaged Client Deployments (in your Console, Network View, Configuration - Right below your 'All Devices' ). Those are Unmanaged Devices that you scheduled for Agent Deployment, but the agent deployment has failed. They are in sort of limbo, between managed and unmanaged. Deleting the scheduled task of the agent deployment or deleting them from the view will get rid of those.

           

          Frank

          • 2. Re: Deleting Unmanaged devices
            Apprentice

            Hi ,

             

            Yes these machines are showing up on Pending Unmanaged client deployments.I have deleted the agent install tasks, but still I see the devices there.

             

            I am trying to delete machines from those groups, but they re appear again.

            • 3. Re: Deleting Unmanaged devices
              Expert

              Hi,

               

              There is a reason as why you may not be able to erase device from the console but it require investigation and a copy of you database to run some test. SO I would advice that you log a cse via support to have it fix.

              Please provide at least 3 device name with that issue as example.

               

              Regards,

               

              JP