1 Reply Latest reply on Jul 31, 2012 10:08 AM by eric223

    LDSecDrv.sys Blue Screen Issues

    Rookie

      I have a laptop with this problem LDSecDrv.sys:

       

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      *                        Bugcheck Analysis                                    *

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      SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

      This is a very common bugcheck.  Usually the exception address pinpoints

      the driver/function that caused the problem.  Always note this address

      as well as the link date of the driver/image that contains this address.

      Some common problems are exception code 0x80000003.  This means a hard

      coded breakpoint or assertion was hit, but this system was booted

      /NODEBUG.  This is not supposed to happen as developers should never have

      hardcoded breakpoints in retail code, but ...

      If this happens, make sure a debugger gets connected, and the

      system is booted /DEBUG.  This will let us see why this breakpoint is

      happening.

      Arguments:

      Arg1: ffffffffc0000005, The exception code that was not handled

      Arg2: fffff800031577cb, The address that the exception occurred at

      Arg3: fffff880033bd7d8, Exception Record Address

      Arg4: fffff880033bd040, Context Record Address

       

       

      Debugging Details:

      ------------------

       

       

       

       

      EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%08lx hace referencia a la memoria en 0x%08lx. La memoria no se pudo %s.

       

       

      FAULTING_IP:

      nt!RtlCompareUnicodeString+b

      fffff800`031577cb 0fb711          movzx   edx,word ptr [rcx]

       

       

      EXCEPTION_RECORD:  fffff880033bd7d8 -- (.exr 0xfffff880033bd7d8)

      ExceptionAddress: fffff800031577cb (nt!RtlCompareUnicodeString+0x000000000000000b)

         ExceptionCode: c0000005 (Access violation)

        ExceptionFlags: 00000000

      NumberParameters: 2

         Parameter[0]: 0000000000000000

         Parameter[1]: 0000000000000000

      Attempt to read from address 0000000000000000

       

       

      CONTEXT:  fffff880033bd040 -- (.cxr 0xfffff880033bd040)

      rax=fffff880013e73b0 rbx=fffff880033bdc40 rcx=0000000000000000

      rdx=fffff880013e73b0 rsi=0000000000000000 rdi=fffff880033bdb98

      rip=fffff800031577cb rsp=fffff880033bda10 rbp=0000000000000000

      r8=fffff78000000001  r9=000000000000000e r10=0000000000000000

      r11=fffff88003164180 r12=fffff880033bdc40 r13=0000000000000000

      r14=000000000000fffe r15=0000000000000000

      iopl=0         nv up ei ng nz na pe nc

      cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282

      nt!RtlCompareUnicodeString+0xb:

      fffff800`031577cb 0fb711          movzx   edx,word ptr [rcx] ds:002b:00000000`00000000=????

      Resetting default scope

       

       

      DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

       

       

      PROCESS_NAME:  System

       

       

      CURRENT_IRQL:  0

       

       

      ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%08lx hace referencia a la memoria en 0x%08lx. La memoria no se pudo %s.

       

       

      EXCEPTION_PARAMETER1:  0000000000000000

       

       

      EXCEPTION_PARAMETER2:  0000000000000000

       

       

      READ_ADDRESS:  0000000000000000

       

       

      FOLLOWUP_IP:

      LDSecDrv+24e38

      fffff880`013d9e38 ??              ???

       

       

      BUGCHECK_STR:  0x7E

       

       

      LAST_CONTROL_TRANSFER:  from fffff880013d9e38 to fffff800031577cb

       

       

      STACK_TEXT: 

      fffff880`033bda10 fffff880`013d9e38 : 00000000`00000000 fffff880`013dad8b fffffa80`07adf500 fffff8a0`00c6ad40 : nt!RtlCompareUnicodeString+0xb

      fffff880`033bda50 00000000`00000000 : fffff880`013dad8b fffffa80`07adf500 fffff8a0`00c6ad40 000067ee`c1213001 : LDSecDrv+0x24e38

       

       

       

       

      SYMBOL_STACK_INDEX:  1

       

       

      SYMBOL_NAME:  LDSecDrv+24e38

       

       

      FOLLOWUP_NAME:  MachineOwner

       

       

      MODULE_NAME: LDSecDrv

       

       

      IMAGE_NAME:  LDSecDrv.sys

       

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  4ecc07e7

       

       

      STACK_COMMAND:  .cxr 0xfffff880033bd040 ; kb

       

       

      FAILURE_BUCKET_ID:  X64_0x7E_LDSecDrv+24e38

       

       

      BUCKET_ID:  X64_0x7E_LDSecDrv+24e38

       

       

      Followup: MachineOwner

      ---------

       

       

       

      I try to install this files: http://community.landesk.com/support/message/52817#52817  but this doesn´t work for me ( I can´t run it in Wondows 7x64, even run it "run as administrator")

       

      What can i do?

      (I have landesk Sowftware SP3 (9.0.3.281) )

      Regards.