6 Replies Latest reply on Nov 22, 2012 1:24 PM by dmshimself

    Incident not showing next available action

    Sandra.Ward Rookie

      I've come across an Incident today that we are unable to update.

       

      The Incident was changed to a "With Third Party" Status but we have no Available actions to select, there should be a "Back From Thiird Party Available action.

       

      The Process shows at the correct status and nothing after this status was added has been actioned.

       

      I've attached a screenshot of the Incident Tree and the process stage - does anyone have any ideas?