Incident not showing next available action
Sandra.Ward Aug 1, 2012 7:11 AMI've come across an Incident today that we are unable to update.
The Incident was changed to a "With Third Party" Status but we have no Available actions to select, there should be a "Back From Thiird Party Available action.
The Process shows at the correct status and nothing after this status was added has been actioned.
I've attached a screenshot of the Incident Tree and the process stage - does anyone have any ideas?
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64089.doc 43.5 K