9 Replies Latest reply on Aug 15, 2012 9:46 AM by bmeyer

    Effectiveness rating 7.5

    Rookie

      We recently upgraded from 7.3.1 to 7.5.  Since we no longer use the portal site, where we used CSS or the Console, how do I setup the effectiveness rating to display on the Web Access and the Self Service Portal results.  Currently it just lists the title and description.  However in the Console, it does show the rating.  We are capturing to see if the article was useful or not.  I have not found documentation about how to include this on the results page. 

       

      Thank you

      Brad