4 Replies Latest reply on Aug 15, 2012 4:17 AM by hewy06

    Auto populate info in a reminder from the actions tree of an incident

    Rookie

      Hi,

                      I want to add information to the reminder that is opened from the actions tree of a indicent. Is that possible?  When an analyst selects add reminder, I’d like the reminder to be auto-populated with the incident number, title, description and a few other items.  If I try to modify the reminder, by clicking to bring up the menu for value type, insert place holder or calculation it is not available.  If I enter in information {Id} or {Title} ECT, when I use the reminder from the process no information is populated. 

       

      Thanks