We had this issue 18 months ago and I can't for the life of me remember what the fix was. It was definitely a PC issue rather than a LANDesk issue.
On our Article window we have a Workaround field which is html. For 1 user this is now not displaying (it was last week!), what they see is the label "Workaround" but no associated field there's just a blank space on the window. Also the label Workaround is showing as though it's a hyperlink, in blue and underlined but when you click it nothing happens.
User is on a Windows 7 PC. I'm certain it was a really simple fix, something dead silly but cannot remember what. Think it was Lara or Nathan that had sorted it for us the last time (just in case either is looking at community ) but has anyone come across this and knows what to do?