2 Replies Latest reply on Aug 29, 2012 5:19 AM by mitchella

    Service Catalogue - requesting services on behalf of someone else

    Expert

      Hi

       

      When an end-user uses the Service Catalogue, by default you can request services for yourself, or for users that you are the manager of, as shown in the attached image:

      Staff.jpg

       

      I was wondering if there is any way to change this drop-down?  We have business unit exec-officer staff that quite often request access for staff in their branch, but they are not the manager of the staff and so they could not use the Service Catalogue/Shopping Cart as it currently stands.

       

      Is there a normal system filter on this drop-down that I can simply edit?  Or is there another way around this issue?

       

      Thanks

       

      Paul