We have around 900 laptops, however about 80% of our users are remote and almost never connect to our corperate network. We have LDMS 9SP3, a Management Gateway, and the agent has been installed on all the laptops. There are just over 300 machines showing up in inventory. I've just started this job and although I have LANDesk experience I have NO experience with the Management Gateway and with Remote users.
I need to figure out why these machines are not running scans/connecting and what I can do to ensure that these machines will continue to be monitored. Can someone point me in the right direction?