4 Replies Latest reply on Aug 29, 2012 3:20 PM by karenpeacock

    Email Reminder to currently assigned analyst when call is updated by a Supplier

    jasoncadman Expert



      I'm trying to get this scenario in place so that a supplier can email the service desk and update a call. The Currently Assigned Analyst will then get a notification


      Similar to this:





      My problem is that i'm not sure how to distingusih the 3rd Party updater (i.e. the Contact for the Supplier) in the decision's condition


      My thinking is that it's the User Type of the Created By user of the lastest Note created


      Unfortunatley I can't drill down that far when creating the condition.


      Am i missing something or is this a calculation asnwer?


      Thanks in advance





      Note Creater User Type.JPG