2 Replies Latest reply on Aug 27, 2012 7:37 AM by sgoethals76

    Current Support group filtering users

    Apprentice

      I have a object collection linked to an incident which you use to assign analysts followed in the Process by an assignment based on the selection.  What I want is that the drop down list of analysts is filtered by the current support group assigned to the incident.  Can anyone give me some tips on how I can do this I am having terrible trouble filtering this list based on the incident.

       

      What I have so far is this for the filter, which is not working.

       

      Filter.JPG

       

      Thanks

        • 1. Re: Current Support group filtering users
          dmshimself ITSMMVPGroup

          Unfortunately you cannot use a collection and do what you want to do.  LANDesk developers don't actually create the data relationship from the new instance of the collection to the incident until after you have saved it, which is too late.  So the trick is to keep your 'current user in group' as an attribute on the incident object itself and use a windowless action instead.  The filter on your incident attribute would be something like Groups.Group = CurrentAssignment/Group  That will then just display the list of users within the group the incident is currently assigned to.  You can then use your assignment action to refer to this incident attribute as the user on the assignment.

           

          The main downside of this trick is that the contents of this field isn't cleared when you use the action again.  So you have to teach people to clear it first (or write some sort of very dodgy trigger).  This has been an outstanding and very common bump in the road for lots of people, so welcome to the club!

          • 2. Re: Current Support group filtering users
            Apprentice

            Thanks it definately is a bump in the road