4 Replies Latest reply on Aug 28, 2012 2:17 PM by Jamie Cannon

    How can you tell if a call is a parent or child call from the workload list


      Currently our workload list is created from the process object so that we can display Incidents, changes and tasks.  We often is “add affected user” and “Create child Call” to faciliate parent incidents of requests.


      However, it is not possible to tell from the workload list if a call is a parent or child.  This means the analyst has to open each call to check if it is a parent or child call.  Is there any attribute that can be used to easily identify parent or child calls from the workload list (process domain)?