5 Replies Latest reply on Oct 17, 2012 7:34 AM by RichardA

    OS Name normalisation breaks Licensed Software OS rule

    RichardA Apprentice

      As you might expect, the Normalize > All Rules > Normalize OS Name rule overwrites Computer.OS.Name with a normalised version of the OS Name.

       

      However, the Licensed Software > All Vendors > Microsoft > Microsoft Windows rule appears to expect the Computer.OS.Name value to be un-normalised.

       

      Using both rules together causes instances where either the wrong version of Windows is detected, or Windows is not detected at all.

       

      Is this a design flaw or are these rules not supposed to be used together? Does anyone know of a document somewhere explaining which rules are incompatible?

       

      Thanks,

      Richard

       

      Message was edited by: Richard Archer to correct rule name errors and add formatting for clarity