11 Replies Latest reply on Oct 4, 2012 4:00 AM by hewy06

    Order of Assignments in Process Tree

    Expert

      Hi Guys

       

      Within our Incident Window, when you click on Assignments in the process tree all they show in proper chronological order (see attached).  But when I open a Request window and look at Task Assignments they're all over the place (see attached).

       

      In Object Designer both Tree Node Description Attributes are set to:

      Process Assignment Serial No

      Group

      User

      Creation Date

       

      I'm sure I'm missing something glaringly obvious (it's been a long day) but I can't work out how to get the Request Task Assignments in order.

       

      Any help greatly appreciated

       

      Thanks

       

      Helen

       

      Incident Assignments.pngRequest Assignments.png