1 Reply Latest reply on Oct 4, 2012 1:41 PM by dmshimself

    Using LPM to advance a Service Desk ticket

    Jamie Cannon ITSMMVPGroup

      Hey community,

      I have a quick question for those LPMers out there.  I would like to know of a way to advance a ticket to the next of a workflow within Service Desk using LPM.  I have a test environment that will deactivate and reactivate a user but at the end of the workflow related to that in LPM I would like to send a trigger to Service Desk to advance to the next stage.  There is a manual action called "Completed" that will advance this in Service Desk, but can LPM trigger that action as well?  This would be very useful because then I could notify the Current Assignee when it's "Complete".

       

      Thanks!