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If you wish to log in with Integrated, you will need to change the tps.config file in the C:\ProgramData\Touchpaper\ "specific framework" folder. There is a "LogonPolicy" line item you will need to update to say "IntegratedOnly". You will also want to update the IIS authentication to say Windows Authentication instead of Anonymous for the framework you want using integration. You will also need to make sure that their account in Service Desk as an associated "network login" name.
You can find more about Integration on page 17 of the LDSDAdministrator.pdf