2 Replies Latest reply on Oct 17, 2012 3:53 AM by ChrisLeung

    autofill response level (sla) from impact and urgency

    ChrisLeung Apprentice

      I am new to landesk service desk and is learning on the customization of it.  In ITIL the priority (which is the response level in landesk) should be calcualted from impact and urgency and I would like to do the same in landesk.  However even i wirte a calculattion for the purpose i found that the response level doesn't change as expected.  However I use the same calculation to autofill another custom text field and it works.  I guess it's because the response level is referencing another object and therefore filling the "text" only is not enough to set its value.  Does anyone know what should i fill into the response level to achieve my goal??