1 of 1 people found this helpful
we had the same challeng a few years ago but unfortunatelly that's still not possible. Let me try to explain what the problem is.
Let's say you have lifecycle "Testincident" and create a condition on your Assignment.Group that only 3 specific groups are available if the lifecycle is "Testincident".
If you open your assignment in the testincident process and choose you group, all groups are listed. If you save the assignment and choose you group now, the correct 3 groups are shown.
The problem at this point is, before you can link to other objects you have to save the assignment. After the save, the link is created in the database and now your filter would work but that's too late...
Thats a annoying limitation but as far as I know there is no chance to reference to other objects before saving the action.
The only things you can reference are attributes that belongs to the BO itself.
For example you can create a string attribute on your assignment called lifecycle, create a copy rule, that fills your lifecycle attribute with the lifecycle name and you build your condition on this string attribute. Not very smart but that should work...
If you like, you can vote on this ER, hopefully this will be possible in the future:
Definitely an annoying limitation, I'l have a look at your suggested workaround as this is something that could be required more and more as we expand.
I'll get voting on the ER now
I faced the same problem and found this article.
I wanted a filter on Group level during an assignment but only for change assignments, not for the other modules.
I know this is an old post but i stumbled upon it so others might too...
I finally managed to fix this using a conditional filter with a condition on Class Type\Client Class.
This field is filled in when you open an empty assignment window and contains a value like this: Touchpaper.ClientClasses.ChangeManagement.ChangeAssignment (example for change management)
The result would look something like this:
We are on 7.7.2 which is latest version at the moment.