1 Reply Latest reply on Dec 18, 2012 2:57 AM by mgeertsen

    Tasks not showing up in software deployment portal

    jaericho Apprentice

      I have several scheduled tasks that I use often. I'll dump a new computer into the task and email the user to use the software deployment portal to install their software. It usually works pretty well.

       

      recently the software deployment portal doesn't show any new tasks. I have a a couple test machines, one freshly imaged, ready to go. I dump them into the tasks and nothing shows up. I have rebooted the test machines several times. I have stopped and restarted the scheduled tasks. Still nothing. There are no error messages.

       

      I am running LDMS 9.0 SP3 on win2003 sp2. I have not bounced the core server yet.

       

      policy.sync.log on the client doesn't have any errors that I see.

      policy.cgi.log on the client doesn't have any errors that I see.

      Are those the correct log files I should be checking?

       

      What should I check next?

        • 1. Re: Tasks not showing up in software deployment portal
          Expert

          Hello.

           

          It sounds like a similar issue we are currently experiencing.

           

          If you right-click the device in the console and look at "Scheduled tasks and policies" then what is the status of the tasks you are missing in the portal? If it's the issue I'm thinking about then the tasks tend to stay in the "Status: Waiting" and "Result: Not specified" and not in "Status: Delayed" and "Result: The policy has been advertised in the LANDesk software deployment portal" as they should be when successfully shown in the portal.

           

          In case of the above, try saving the attached script to you Management Suite\Scripts folder and create a task from it by right-clicking it within "Manage scripts" in the console and then click "Schedule". Add one of your test devices that experience the issue and run the task. After it ran, do a policy sync and wait a few minutes - then check the portal and "Scheduled tasks and policies" again to see if the status has changed.