2 Replies Latest reply on Nov 2, 2012 8:01 AM by MarXtar

    Remote Control authentication message

    jpozucek Apprentice

      Anyone ever get the following prompt when trying to remote control to a device?  It does not accept the user's credentials.  It seems to happen spontaneaously to users correctly defined in AD, Landesk etc.  A user can remote one minute no problem, then it will occur for a random timeframe to any device and then work again for days or weeks without happening again.

       

      RemoteError.jpg

       

      At this point is it trying to authenicate against the remote device?  AD? or the Core?