4 Replies Latest reply on Nov 5, 2012 2:03 PM by dmshimself

    Process Approver URL is not interpreted

    ChrisLeung Apprentice

      I follow the Process Approver document to setup the url for accessing the ticket in notification directly.

      http://community.landesk.com/support/docs/DOC-22102

       

       

      I setup the url in System->Process Approver as below:

      Enter the Web Access Process Approver URL :

      http://LANDESKSD75/ServiceDesk.WebAccess/object/open.rails?class_name={Class/Module/Name}.{Class/Name}&key={Guid}

       

      Enable Web Access Process Approver URL : True

       

       

      Then in my reminder i put : {$ApplicationSetting.ProcessApprover.WebAccessApproverURL$}  in the body text.

       

      However in the notification the url is shown exactly the same as what i configured in System, ie. :

      http://LANDESKSD75/ServiceDesk.WebAccess/object/open.rails?class_name={Class/Module/Name}.{Class/Name}&key={Guid}

       

      I tried to put the statement "http://LANDESKSD75/ServiceDesk.WebAccess/object/open.rails?class_name={Class/Module/Name}.{Class/Name}&key={Guid}" directly in the remind detail box and it will turn out as

      http://LANDESKSD75/ServiceDesk.WebAccess/object/open.rails?class_name=IncidentManagement.Incident&key=f25200a4-b825-4a8b-970b-341d25e5b178

       

       

      So it seems the placeholder is correct, the parameter  {$ApplicationSetting.ProcessApprover.WebAccessApproverURL$} works, but somehow it does not get interpreted when the reminder is saved. 

       

      Does anyone know what's wrong with it?