2 Replies Latest reply on Nov 22, 2012 2:30 AM by MarXtar

    LDMS LDSD Enhanced Features (RC-Agentless, Recording, RealTime Monitoring)

    Rookie

      We need to know if the new (more updated) version of LDMS/LDSD are able to handle the following features:

      • Agentless Remote Control: similar functionality to GoToMeeting®, WebEx® or even TeamViewer® (with a sort of automatic unattended (background) download-execute/install- post_uninstall/delete process). Is HTML-5 usefully here?

      • Recording of Remote Control Session: a kind automatic (linked to SD incident ticket preferently) Screen Capture during RC Session. (example: BB FlashBack®)

      • Real-time HW/SW Inventory Monitoring: Visual/Audible Warning/Alerts for HW/SW changes. And also when CPU, Memory, Storage utilization/consumptions threshold are reached.

      Has anyone seen some official confirmations?

        • 1. Re: LDMS LDSD Enhanced Features
          Jamie Cannon ITSMMVPGroup

          I don't have all the exact answers for you but I know they are introducing HTML-5 remote control functionality.

           

          http://community.landesk.com/support/docs/DOC-26984

           

          This link may be helpful as there is a "New Features" document in there.

          1 of 1 people found this helpful
          • 2. Re: LDMS LDSD Enhanced Features
            MarXtar ITSMMVPGroup

            Answers:

             

            • Agentless Remote Control: similar functionality to GoToMeeting®, WebEx® or even TeamViewer® (with a sort of automatic unattended (background) download-execute/install- post_uninstall/delete process). Is HTML-5 usefully here?

             

            If you use the Cloud Services Appliance (Management Gateway) then you can provide a download link to users that do not have a landesk agenet to install a single session usage remote control agent similar to what you would get with these products. The agent launch is user-initiated. HTML5 is not for the end user, it is for the person controlling so that they don''t need a console or application installed (or even a windows PC) to initiate remote control.

             

            • Recording of Remote Control Session: a kind automatic (linked to SD incident ticket preferently) Screen Capture during RC Session. (example: BB FlashBack®)

             

            No, screen recording is not provided.

             

            • Real-time HW/SW Inventory Monitoring: Visual/Audible Warning/Alerts for HW/SW changes. And also when CPU, Memory, Storage utilization/consumptions threshold are reached.

             

            Management Suite has built in realtime monitoring that you can enable. Operators can connect remotely via w eb page or using the Console Inspector plugin (for the LDMS console) to see services/processes. LDMS allows configuration of alerting rules.

             

            Hope this helps.

             

            Mark McGinn

            MarXtar Ltd

            http://landesk.marxtar.co.uk

            LANDesk Silver ESP

             

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