3 Replies Latest reply on Nov 28, 2012 8:06 AM by michellereaney

    Links to Mobile Service Desk in notification emails

    Rookie

      I have a link on the bottom of our assignment notification emails that directs anaylsts to webdesk and the incident/request that has been assigned to them. 

       

      This have been achieved using the process approver settings in Landesk console and looks like this:-

       

      {$ApplicationSetting.ProcessApprover.WebAccessApproverURL$}

       

      However a number of our analysts also use mobile service desk on their Blackberry's is there away way I can also add a link which will take anaylsts to the mobile site version of the incident/request without changing the process approver settings as I would like these to remian for other users.

       

      We are using Landesk Service Desk 7.5 SP1

       

      Thanks in advance.