I have a link on the bottom of our assignment notification emails that directs anaylsts to webdesk and the incident/request that has been assigned to them.
This have been achieved using the process approver settings in Landesk console and looks like this:-
However a number of our analysts also use mobile service desk on their Blackberry's is there away way I can also add a link which will take anaylsts to the mobile site version of the incident/request without changing the process approver settings as I would like these to remian for other users.
We are using Landesk Service Desk 7.5 SP1
Thanks in advance.