2 Replies Latest reply on Dec 5, 2012 8:45 PM by ChrisLeung

    How to reset the ticket no?

    ChrisLeung Apprentice

      I would like to reset the incident/request no to 0 or to 2013000000 to indicate it is a new start in year 2013.  Does anyone know which table stores this piece of information?

        • 1. Re: How to reset the ticket no?
          smiddleton Expert

          Hi Chris,

           

          You will have to run a script against the database to perform this, make sure to have taken a restorable backup and run the script against a test database before running the below.

           

          I wouldn't suggest setting the incident number back to 0 unless you have cleared all incident data from the system. Setting to 0 with existing incidents may even end up in a sever corruption of your database.

           

          The script to run is DBCC CHECKIDENT ('im_incident', RESEED, xxxxxxx)

          Replace the xxxxxxx with the number you wish it to use.

           

          You can replace im_incident with whichever module your wanting to reset so for Change - cm_change for Problem - pr_problem.

          • 2. Re: How to reset the ticket no?
            ChrisLeung Apprentice

            Hi smiddleton,

             

            Thanks a lot.  It works perfectly.