2 Replies Latest reply on Dec 5, 2012 8:41 AM by karenpeacock

    SLA Reports

    Apprentice

      Hi All

       

      I've been given the envious task of producing a customer side report that reports on service performance against our customer.  The problem lies that this needs to be in crystal and needs to include all records (IPCR's)

       

      Has anyone done such a thing?  If so would you care to share.  I am planning on doing one so will post my poor efforts!