1 Reply Latest reply on Dec 5, 2012 8:57 AM by smiddleton

    Resource Manager

    Jamie Cannon ITSMMVPGroup

      Has anyone been able to successfully get Resource Manager working in Service Desk 7.5 SP1 with Exchange 2007?  If so, could you let me know as I'd like to find out if you can help me with this message:

       

      The logon credentials do not have write permissions to the requested resource.

       

      Question:

      What is the "requested resource"?

       

      Thanks!

        • 1. Re: Resource Manager
          smiddleton Expert

          I'm afraid I haven't looked at resource manager as yet, saying that is it possibly referring to account credentials you have supplied it for Exchange?

           

          I refer to page 3 "Setting up your Calendar and Tasks folders" in the ResourceManager.pdf

           

          The analysts Calendar and tasks folders need to be shared and the mail server admistrator has read/write permission to these folders.

           

          Probably a good starting point to check anyway.