8 Replies Latest reply on Dec 19, 2012 9:28 AM by seattleman1969

    LDMS 9.5 Clientdbutil.exe - Application Error

    seattleman1969 SupportEmployee

      We have upgraded to LDMS 9.5 and begun testing the 9.5 client prior to rolling it out. We are seeing the following issue popping up on 9.5 client machines that are running Windows XP SP3:

       

      "clientdbutil.exe - Application Error

       

      The exception unknown software exception (0x40000015) occurred in the applicatoin at location 0x7857beae."

       

      So far, we have only seen this occur once per machine. We believe it's related to the validate functoin of the clientdbutil.

       

      In the Application event log we see "Faulting application clientdbutil.exe, version 9.50.1.1, faulting module msvcr90.dll, version 9.0.30729.6161, fault address 0x0005beae."

       

      Is anyone else experiencing this? If so has anyone identified a root cause/solution? we can't deploy an agent that throws errors like this.

        • 1. Re: LDMS 9.5 Clientdbutil.exe - Application Error
          seattleman1969 SupportEmployee

          We are seeing the following in the clientdbutil.log on the corresponding date of the crash:

           

          Tue, 04 Dec 2012 15:15:58 ClientDBUtil started

          Tue, 04 Dec 2012 15:15:58 START ClientDBUtil - arg=/VALIDATE

          Tue, 04 Dec 2012 15:16:58 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:16:58 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:17:59 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:17:59 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:19:00 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:19:00 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:20:01 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:20:01 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:21:02 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:21:02 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:22:03 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:22:03 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:23:04 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:23:04 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:24:05 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:24:05 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:25:06 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:25:06 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:26:07 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:26:07 BackupClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:27:08 LdcDbMutex::Lock mutex lock timeout

          Tue, 04 Dec 2012 15:27:08 SaveBadClientDB: exception err=6, exception - Mutex Lock: timeout

          Tue, 04 Dec 2012 15:28:08 LdcDbMutex::Lock mutex lock timeout

          • 2. Re: LDMS 9.5 Clientdbutil.exe - Application Error
            Catalysttgj Expert

            Additional note, we are testing a manual launch of clientDButil.exe with the /VALIDATE switch, and we're seeing the same errors in the log file for a second time on a device, so this is a repeating problem.

             

            Anyone else out there encountered this?

            • 3. Re: LDMS 9.5 Clientdbutil.exe - Application Error
              zman Master

              So there has been a lot of issues lately with clientdbutil even in 9.0 SP3.  I would open a ticket up with support since I think I've seen another post concerning clientdbutil issues with 9.5.

              • 4. Re: LDMS 9.5 Clientdbutil.exe - Application Error
                seattleman1969 SupportEmployee

                Already done and apparently the factory is already aware of the situatoin. From our TAM:

                 

                The factory is currently working on a component patch to resolve this issue. I have opened a case for you, and added your case to the defect ticket. We will let you know as soon as the patch is released.

                • 5. Re: LDMS 9.5 Clientdbutil.exe - Application Error
                  Frank Wils ITSMMVPGroup

                  Somehow virusscanners like Symantec and McAfee also pick up LANDesk processes in 9.5 that were considered safe in 9.0SP3. I've seen this with the LDISCN32.exe and the CLIENTDBUTIL.exe. Completely excluding all LANDesk folders seems the only way to avoid.

                   

                  Frank

                  • 6. Re: LDMS 9.5 Clientdbutil.exe - Application Error
                    Catalysttgj Expert

                    No the case here. We've tested clientdbutil.exe withand without AV software running. The results are the same. This is a definite defect.

                    • 7. Re: LDMS 9.5 Clientdbutil.exe - Application Error
                      cplatero SupportEmployee

                      This issue is fixed in the latest sustaining patch for 9.5 (and 9.0sp3 too although it isn't seen as much in 9.0).

                      Install SP1 for 9.5..

                      • 8. Re: LDMS 9.5 Clientdbutil.exe - Application Error
                        seattleman1969 SupportEmployee

                        thank you for the information, our TAM priovided us the patch during it's beta and it did successfully address the issue.