4 Replies Latest reply on Dec 10, 2012 8:20 AM by MarXtar

    Recently added Bare Metal Servers take 1+ hour(s) to appear in console

    Rookie

      After adding the MAC or Serial Number of the server to the "Bare Metal Server" folder the device will not show up for at least an hour. While this is fine for a normal priority builds it would be unacceptable in an emergency situation. If there isn't a solution to resolve the root cause there must be another manual method (perhaps a SQL query) that can inject the information directly into the database for immediate access. We are currently running LANDesk 9 SP3

       

      Thank you,

        • 1. Re: Recently added Bare Metal Servers take 1+ hour(s) to appear in console
          SupportEmployee

          Check the C:\Program Files (x86)\LANDesk\ManagementSuite\ldscan folder to make sure that your inventory scans are not piling up. When you add a bare metal device it creates a .scn file and drops it in the ldscan folder. If you have a high number of inventory scans from other machines being processed at the same time, it may delay the bare metal server from being added quickly.

          • 2. Re: Recently added Bare Metal Servers take 1+ hour(s) to appear in console
            Rookie

            I added a new bare metal server I did not see a .scn file appear in the ldscan directory.The ldscan folder does not have any .scn files howerver the child directory "ldscan\errorscan" has between fifty and several hundred files a day. How can I determine if inventory scan queues are the root of the issue? If so what can be done to force a scan on bare metal servers?

             

            Thank you,

            • 3. Re: Recently added Bare Metal Servers take 1+ hour(s) to appear in console
              SupportEmployee

              The default configuration is to delete the scan files after they have been processed. On the core you can set it to store scan files by going to configure > services > inventory > advanced settings and change the value of store scans from 0 to a 1. That will allow you to see the scan files that are being submitted. Once processed they will be moved to a storage folder in the ldscan directory. You can also check your console.exe.log to make sure that no errors are occurring when you add the bare metal device.

               

              As far as the error scan file go, those are most likely one of two things. First is the file size. In the same advanced settings for inventory there is a maximum scan file size. This is set so that the inventory scanner will discard files over a certain size and not have to spend time processing a file that may be corrupt or contain data that you didn't want. Check the file size, you may need to adjust depending on what you have configured for the inventory scanner to pickup. The second possibility is that the scan file has unknown inventory data in it. On the inventory configuration if you go to unknown data items you can review the other inventory items that are being picked up, but not entered into inventory. Carefully review the list and include the items that you want to be able to see in inventory. I do not recommend adding everything, review it to make sure they are things you want/need.

              • 4. Re: Recently added Bare Metal Servers take 1+ hour(s) to appear in console
                MarXtar ITSMMVPGroup

                Clarification. Scans with unknown data are not discarded, they are still processed but the unknown data is not put into the database.

                 

                The most common reason for errorscans are out-of-sync scan. These are the delta scans. If this is the case you should see that most if not all of the files are very low bytes or kb. There is no issue deleting these.

                 

                Mark McGinn

                MarXtar Ltd

                http://landesk.marxtar.co.uk

                LANDesk Silver ESP

                 

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