3 Replies Latest reply on Dec 12, 2012 1:16 PM by Jamie Cannon

    Changes to Department in EndUsers Not Appearing in Ticket

    DarkmatterSFO Apprentice

      My agency has been reorganized and we are having to change department names.

       

      Its simple enough to change a customer name under groups in user management, but when I go to create a ticket (which pulls user data  from Ends Users in Users) the ticket still shows the old division name.

       

      I'm using LANDesk Service Desk 7.4 with Oracle.

       

      Is anyone aware of a simple way of make the changes come over?

       

      M