2 Replies Latest reply on Dec 16, 2012 8:36 AM by ChrisLeung

    Is it possible to have a separate flag to indicate "Response Level" breached?

    ChrisLeung Apprentice

      In the SLA setting there is a check box for "Is Breah?" and checking it indicate the incident breach its SLA


      However this flag is for "resolution level" only, we also want to measure how manay incidents breah the "response level" sla, is it possible to achieve it in Landesk?