I have created a Decision in part of our process design that is set to check if a user should be notified or not when putting the ticket "With Customer". The decision continues to default to "True" no matter what the runtime value of the "With Customer" window is. There are other decisions being used that are running fine. This decision was created a few months ago and has now just started to not work which is what is very confusing to me. I have tried to create a new decision but it does not appear to resolve the issue. Any clues?
I have attached the decision, "with customer" window and process design.