Karen has produced an article a while back which I used for a similar sort of issue.
I found with more recent versions of LDSD the print button wasn't enabled, but it was a while ago and any questions o nthat article are probably best added as comments to it.
You could also get your users to use webdesk. The print button there is simple but does the job with no extra effort. Just open the CI and press the button!
I have seen this Article before.
Is there a crystal report template for CIs available? Or have i start from scratch.
Unfortunately printing from the webdesk looks horrible. It only contains a few fields.
Another idea was to use a ASP Site which represents the ci form in the way i need it. But the customer has not licensed the needed Desktop Manager component to launch an external application.
I don't think LANDesk supply a template for that, but it shouldn't be a complex report to produce.
Desktop manager is available with webdesk, so I wouldn't go along that route.