2 Replies Latest reply on Dec 19, 2012 4:23 AM by dmshimself

    How to purge old Tickets from Database

    cmuina Apprentice

      We have tickets about Incident from 2007 in our database and we want to purge them in order to improve tool performance, but we haven't foudn any information about how to do it.


      Is there any knowledge document about it, or can you help us on this point? When we try to execute aby query about "incident search" we need a lot of time cause we have too many information.


      Thank you for your help