3 Replies Latest reply on Dec 20, 2012 7:40 AM by hewy06

    Mails from Reminder are only sent to the Originator

    BenedictScheller Rookie

      Hi all,

       

      i'm currently setting up reminders in my envirement.

      While testing the functions i found out that the e-mails are only sent to the Originator of the Incident. If i check notify Customer or Assingnee no E-Mail will be sent.

       

      I've checked the involved Users, at all users the notification method is set to both.

       

      Is there anybody how had a similar problem or knows how to fix it?

       

      Regards,

       

      Benedict