4 Replies Latest reply on Jan 14, 2013 6:13 AM by Jamie Cannon

    Web Request or Client Request?

    Jamie Cannon ITSMMVPGroup

      Is there a way to know whether or not a ticket was created/submitted via Web Access or the Console?  I have a way set up with a reference list and a template, but is there another way to determine if it came from the web or not?

       

      Thanks,