Does anyone know whether OpenTouch is able allow the selection of which process is used for Incident creation? I am using LANDesk Service Desk 7.5.1.
When I create an incident in OpenTouch at present, it uses the system default process, but for certain 'types' of incident I wish to use a different one.
I am told that in the UI, the process is associated based on the incident form used.
Hope someone is able to shed some light.