6 Replies Latest reply on Sep 16, 2013 1:11 PM by joebaggadonuts

    Inventory scan will not complete with Sophos Endpoint Security and Control 10.0 installed.


      We have upgraded from LDMS 9.0 SP3 to 9.5 an now we are unable to successfully run LDISCN32.EXE


      The inventory scan worked, sends its data to the core server, but the UI doesn't close and the .exe stays active.


      This happens only on Windows XP x32 & x64 Devices.


      If we uninstall Sophos Endpoint Security and Control, the inventory scan completes without issues


      We also have excluded the LDClient directory in Sophos Endpoint Security and Control but the inventory scan still hangs.


      Older LANDesk clients ( do not experience the problem.




      Update: We also have installed the following Patch:


      CR51091-95 - Inventory - Ldiscn32 hangs due to a memory leak in ldavhlpr.dll which can occur when scanning with various anti-virus applications on Win XP (LDMS 9.5 only)


      The issue is still there. LDISCN32.exe stays active.