Hi all... I am just taking on the launch of a Self Service portal, but can't even seem to get out of the gate. Any hints, signposts, auguries, or well-trained dogs pointing me in the wanted direction would be much appreciated.
- When a SelfServiceGuest user is logged in the portal is pretty much blank, there are no links in the only shortcut group and no homepage/dashboard is being displayed.
- The shortcut gourp being displayed should have two components listed, but nothing shows.
- I cannot add/edit any of the Shortcuts or Shortcut Groups for Self Service in console's Shortcut Manager (the options are all disabled).
I've gone through checking the preferences in SQL per this article (http://community.landesk.com/support/docs/DOC-25052), and there are actually no preferences stored for this user. I've also checked within the table tps_user_preference and found nothing with a tps_value of 2 or the tps_guid they specify for the Shortcut Bar Visibility preference.
And of a lesser concern right now, clicking the "Log off" button seems to do nothing.
An advanced Thank-You to any that might post some ideas...