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2 Replies Latest reply on Feb 5, 2013 7:15 AM by kaboom

We have recently activated our request process but the All IPC raise by date and analyst is not pulling request data

kaboom Feb 5, 2013 4:53 AM

When I use the all IPC raise by date and analyst it is not showing requests only incidents.

Does anyone have any idea why this is not working correctly?

I only activated the request process in December

1. Re: We have recently activated our request process but the All IPC raise by date and analyst is not pulling request data

Chris_W Feb 5, 2013 7:00 AM (in response to kaboom)

Karen,

The request domain is sperate from Incidents, Problems and Changes. You will need to amend your existing query to pull through records from the request domain or create a new query.

See document here page 171 onwards - http://community.landesk.com/support/docs/DOC-26318

Regards,
Chris
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2. Re: We have recently activated our request process but the All IPC raise by date and analyst is not pulling request data

kaboom Feb 5, 2013 7:15 AM (in response to Chris_W)

Thank you, very much!
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