4 Replies Latest reply on Feb 8, 2013 8:29 AM by Mariusz.Maniak

    where to edit mail template

    Mariusz.Maniak Expert

      In default full incident process there is a mail notification when new assignment is saved. A mail contains title and description of incident. Where can I edit this to send more detailed message to assigned analyst? "In progress" step contains "add assignment" action, but this one isn't editable like other "add assignment" in process.