I am trying to enable our analysts to be able turn an Incident into a request at various points in the call. This works correctly and closes down my incident and attaches the request as I require.
The part which is providing me with some difficulty is copying the information from the Incident window onto the Request window.
Whilst I have plain text fields such as Description and Title mapped successfully mapped, I have three fields that will not allow me to select them. These are Impact, Urgency and Incident source (Two of them are Ordered Lists and one is a Reference list)
To do this I am clicking "Value Type" - "Specify a runtime value for control" then going to the "Request Incident - Incident Object" and I select my required field. For the three mentioned fields it does not let me click OK.
Does anybody have any idea why this doesn't work? Or if there is any other way I can achieve what I am after.