1 Reply Latest reply on Mar 5, 2013 10:49 AM by dmshimself

    Active Task Count

    Apprentice

      Hi, does anyone know of a way to create a new Active Task Count attribute.  We have created other counts i.e., is parent? is child? using the Count formula, but can't seem to create this one.  What I'm trying to achieve is in the query, be able to see at a glance how many active tasks are on an incident.  Any help would be appreciated. 

       

        • 1. Re: Active Task Count
          ITSMMVPGroup

          Generally you'd have to create a calculation with a dependency on the task collection plus maybe the task status.  As a task is added/updated the calculation can look through and count up how many are still active and return that count.