where do you get your machines from? Do you use LDMS or do you do the import from a spreadsheet or something like that?
If you use LDMS you can make the association when you do the import automatically into Service Desk. Otherwise, you would have to create relationships between the correct objects and update them accordingly.
My machines are inside LDSD, under Configuration Management, I've added CI's to customer using customer group action "add/remove configuration item", so for customer A_All it looks like on pictrue. When second admin window is opened I can drag and drop CI's to locations. Tried to create linking object CI/Location, but there is no option for that.
checked with SQLAdmin Studio that "drag and drop" CI to location doesn't change anything in database, so this is not a way to connect CI with customer location, will try to build that "manually"
Message was edited by: Mariusz Maniak