1 Reply Latest reply on Mar 9, 2013 2:42 PM by dmshimself

    Console access - Off net

    Apprentice

      We have a service desk anayst who doesnt reide on the same network as the LANDesk Service Desk system.

       

      They are currently using the web portal to manage their tasks. Is there a way they can use the full console.

       

      We currently have ISA setup to allow users access to the web portal from off the network.

       

      thank you

        • 1. Re: Console access - Off net
          ITSMMVPGroup

          Yss you should be able to do that by pointing console at a console framework on a server they have access too.  You've done something similar by giving them access to webdesk, so you'd follow the same technique.

           

          You could also get them to use Terminal Server or RDP or simiular remtoe control options.

           

          If they are on a remote, slower link, be aware that using native console will not be very quick.