I have come across a problem when trying to view an approved article in WebDesk. I get the following error:
There has been an unexpected error. Click Continue to return to the previous page.
Attempt to write to attribute Effectiveness of a read-only Knowledge.Article lifecycle object. When a lifecycle object reaches a read-only status they cannot be modified except through a lifecycle action.
We haven't even got the effectiveness attribute on the window! Once an article is approved it is set to read only in the process so no changes can be made unless it goes back through the approval process.
Any ideas on how to fix this?