I have a requirement to remove an old Category/Service that is no longer required, However I don't want to delete it.
I have read that I can create a filtered dropdown to pretty much hide the item instead of deleting it as deleting can cause issues with old/previous tickets that used this category.
However it's not at all straight forward and I was looking to around the internet on how to create it and wasn't sure where I should be creating this.
So I went into Object Designer and first looked into creating it in Category but decided against it, then went to Assignment Business Objects, started to create it and it made no sense at all!
Selected Object Designer
Selected Assignment Business Object
Selected Filter Selection Property
Created a New Filter Rule
Gave the new filter a useful name and made sure to select any client type created it for everyone.
In the Criteria added the Category option and used the following
Is Equal to
Selected the Buiness Category I wanted to filter
Then when back to the Attribute Filter selector screen.
Selected New Condition.....
This is where I got stuck not sure how to progress it as it looks like I'm duplicating the process???
Any help would be very much appreciated.
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