8 Replies Latest reply on Mar 10, 2015 12:23 PM by Mroche

    The best way to mark some users as important / VIP users

    Rookie

      Hi There,

       

      Kindly help us out with best way to marking some important users as VIP's (business critical users in other words very important) so that the requests get high criticality level and can get the agreed SLA's.

       

      Regards