4 Replies Latest reply on Apr 30, 2013 7:33 AM by Jamie Cannon

    Populating Incident Details on Notes Form

    Jamie Cannon ITSMMVPGroup

      Hey everyone,

      This is a somewhat urgent request.  Currently it seems like the only way you can show Incident details on a Notes window is by saving the notes window in order to make that reference to Incident.

       

      There has to be a way to populate that though when "Add Note" is triggered.  Has anyone been able to show the Incident details on a Notes window PRIOR to saving the note?

       

      7.5 SP1

       

      Thanks!