1 Reply Latest reply on Apr 17, 2013 3:49 PM by Jamie Cannon

    _CurrentAssignedGroup not updating

    GarethReeves Apprentice

      I have created some new suppoer groups and setup some Analysts for these groups. Incidents are logged with the Analysts new group so queries show the new groups but the Incident form group field _currentAssignedGroup is blank. Strangley if I re assign the Incident to another Analysts in the same group the _currentassignedgroup displays correctly.


      This is slightly confusing as the group is being set correctly during the Incident logging process as the queries show data filtered by the new group. Any ideas why _currentassigned group is showing as blank? is there another more approriate field I should be using?


      Thanks, G