I would like to inform assignee when user has added a note, and user when note was added by assignee.
In process (default full incident) in Add Note there are two reminders, one for assignee, second for user, booth filled as on pictrue (example for assignee).
When a note was added there is a new entry on reminder list is generated with Is Active = true, after a minute or two "Is active" goes to false.
And thats all. On "Message Recipient List" nothing isn't created, and no email has been sent. Event logs on servers - no errors, only information from MailOutbound: Logging OnContinue with user : System Url: http://localhost/LanDesk2.Framework
But when incident is logged, message to user was sent properly.
Why note messages fails?
reminder.jpg 65.9 K