2 Replies Latest reply on Apr 29, 2013 6:11 AM by markg

    Changing the Seed of the Incident Reference Number

    markg Rookie

      Howdy

       

      We have recently gone live with LANDesk and suddenly I've been asked to change the Incident Reference Number to start just after our old numbering system ended.. so 47932.

       

      We have managed to do it to Process Ref, but thats not really the same. I dont see a way of doing in LANDesk, so I guess its all in SQL?

       

      Does anyone have any knowledge on this?

       

      Cheers

       

      Mark